Number of Complaints
| At the beginning of the month | Received during the month | Resolved during the month | Pending at the end of the month | Reason for pendency |
|---|---|---|---|---|
| 0 | 0 | 0 | 0 | NA |
The Equal Research
Grievance Redressal Mechanism
How to raise a concern and the process we follow to resolve it promptly and fairly.
- Issued by
- The Equal Research Investment Adviser
- SEBI Reg. No. (RIA)
- INA000004377
- Certification
- ISO 9001:2008 — GCS/QMS/714
Grievance Redressal Mechanism
We value your trust and are committed to addressing any concerns or complaints promptly and transparently. Clients may reach out to us through any of the following channels:
- Email: Write to us at info@theequalresearch.com for any queries or grievances.
- Phone: Call us at +91- 07314069421 during working hours.
- Post: You may also send a written complaint to our registered office at: 295 Plot No-295, behind Orbit Mall, PU 4, Near Vijay Nagar Square, Scheme No 54, indore
We aim to provide a resolution within 21 working days from the date of receiving your complaint.
Escalation Matrix
Below are the key contacts you may approach based on the nature or escalation level of your concern:
| Designation | Contact Person Name | Office Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Raju Satpute | 295bplot , behind orbit mall, p4 , near vijay nagar scheme no. 54 indore | 7772080777 | info@theequalresearch.com | Mon–Fri, 10:00 AM – 6:00 PM |
| Head of Customer Care | Raju Satpute | 295bplot , behind orbit mall, p4 , near vijay nagar scheme no. 54 indore | 7772080777 | info@theequalresearch.com | Mon–Fri, 10:00 AM – 6:00 PM |
| Compliance Officer | Raju Satpute | 295bplot , behind orbit mall, p4 , near vijay nagar scheme no. 54 indore | 7772080777 | info@theequalresearch.com | Mon–Fri, 10:00 AM – 6:00 PM |
| CEO | Raju Satpute | 295bplot , behind orbit mall, p4 , near vijay nagar scheme no. 54 indore | 7772080777 | info@theequalresearch.com | Mon–Fri, 10:00 AM – 6:00 PM |
| Principal Officer | Raju Satpute | 295bplot , behind orbit mall, p4 , near vijay nagar scheme no. 54 indore | 7772080777 | info@theequalresearch.com | Mon–Fri, 10:00 AM – 6:00 PM |
Still Not Satisfied?
If your grievance remains unresolved even after contacting the above authorities:
- Raise your concern through SEBI’s SCORES Portal (SEBI Complaints Redress System): https://scores.sebi.gov.in/
- Still dissatisfied? Proceed to Online Dispute Resolution (ODR): https://smartodr.in
Questions about this document?
Our compliance team can walk you through anything on this page. Mon–Fri, 10:00 AM – 6:00 PM.
Unresolved concerns can be escalated through our grievance redressal process.